At TopLaptop I do my utmost to deliver a laptop you’ll enjoy for years. Because I personally select, test and sell every device, I stand behind the quality of my products.
Even so, something might not be quite right. I genuinely hate it when that happens, and I’d like to sort it out together with you. No hassle, just a fair solution.
How do you file a complaint?
Do you have a problem with your product, or are you unhappy with my service? Let me know straight away via the contact page. If you select in the subject that it’s a complaint, your message jumps straight to the top of my list.
Please include in your message:
- Your name and order number.
- A clear description of what’s going on.
- A photo if you can (it often helps me see the problem right away).
What can you expect from me?
Because I handle everything myself, I can guarantee you a personal approach:
- Acknowledgement: Within 2 working days you’ll get confirmation that I’ve received your complaint.
- A substantive reply: Within one week at most, you’ll hear from me what solution I propose.
- Personal contact: Together we look at the best way forward: a repair, a replacement model or (if needed) a refund.
Can’t work it out with me? (Independent help)
Although I do everything I can to resolve complaints between us, as a consumer you always have the right to call in help from an outside party. This is laid down in European law.
- European ODR platform: If we really can’t work it out together, you can submit your complaint to the European ODR platform. This is an independent body that mediates in online purchases.
- Business customers: The same goes for business partners: just give me a shout. I like to think in terms of options that disrupt your workflow as little as possible.
