Not satisfied? You can return your order up to 30 days after receipt, without giving a reason. Although we’d of course love to hear your reason — it helps us and future customers learn from it.
How it works
- Notify us of your return using the cancellation form. Once you have notified us, you have 14 days to return the product.
- Pack the product securely, preferably in its original box, and include everything that came with it (such as the charger).
- As soon as we have received and checked your return, we will refund the full purchase price, including standard delivery charges. We will do this as soon as possible, and within 14 days at the latest.
Good to know
- You’ll need to pay for the return yourself, unless the product arrived faulty or we sent you the wrong item — in which case we’ll organise and pay for the return.
- You’re welcome to try it, but not to use it. You may examine and test the product just as you would in a shop. If it is clearly been used further, we are legally entitled to charge a depreciation fee. If that is the case, we will always let you know first and you will have the opportunity to respond.
- Back up your data from the laptop before you send it back and delete your accounts (such as your Microsoft account). That way, no one will be able to access your files.
Frequently Asked Questions
When will I get my money back?
As soon as possible after we have received and checked your return, and no later than 14 days. The refund will be made via the same payment method you used to pay.
My product is broken – do I still need to return it?
No, that’s covered by the warranty — we’ll repair or replace it, and of course you won’t have to pay any postage.
