To put it simply and honestly: if you place your order before 12:00 on a working day, we’ll dispatch it today and you’ll almost always receive your order the next working day. PostNL or DHL determine the exact delivery date, so we cannot guarantee this. You can use your track & trace to see exactly where your parcel is.

Here’s how your delivery works

The current delivery time is shown for each product. For most products, if you order before 12:00, your order will be dispatched today.
As soon as your parcel is dispatched, you’ll receive a confirmation from us and a track-and-trace code from the carrier. You can use this to track and adjust your delivery.
In the unlikely event that something else comes up (for example, a product that can’t be included straight away after all), you’ll hear from us the very same day and we’ll discuss what you’d like to do.

Does your order really need to arrive on a specific day? Just send us a message via the app before you place your order. We’ll then let you know honestly whether that’s possible.

Sent securely

We always send laptops by insured post, with a signature required on delivery.
Every consignment worth more than €100 is insured against loss and damage in transit.
We offer free delivery on orders above a minimum amount; for orders below this amount, you’ll see the delivery charges in your shopping basket.

Why we do not deliver laptops to collection points

Peripheral equipment can be sent to a collection point (cheaper and better for the environment), but we only deliver laptops to your home or office. We cannot insure against loss or theft at a collection point, and we do not want to pass that risk on to you. So please do not enter a collection point address for a laptop: such parcels will be automatically rejected and returned to us. Do you work at the collection point yourself and is the parcel intended for you personally? In that case, it is possible — just mention this in the comments.

Frequently Asked Questions

My parcel has been dispatched but hasn’t been delivered yet. What should I do now?

First, check your track & trace: it will show the current status and expected delivery date. Sometimes the courier may delay delivery by a day. If your parcel has been stuck for more than 2 working days, please contact us and we’ll look into it — you don’t need to ring the courier yourself.

I wasn’t at home when the delivery arrived. What now?

The courier will make a second delivery attempt or leave your parcel at a nearby collection point. You can see all this in your track & trace details. As a laptop requires a signature, it will never simply be left with a neighbour or on your doorstep.

Can I collect my order as well?

Yes, by appointment in Arnhem (Eindhovensingel 114). At checkout, please select ‘collection’ or send us a message.