We’re here to help. No Hassle
Having trouble with your device? Then we’ll help you remotely. Below we explain step by step how it works.
How does remote help work?
Over a secure connection we look at your computer together with you — and if it’s easier, we briefly take over. That might sound nerve-racking, but it’s simply more practical. Just like you hand your car to the garage rather than pointing out where the engine is yourself. We do this over a secure connection to a self-managed server. So no external party has access to it.
We start with a short intake: tell us what’s going on. After that, we get to work. In the meantime you can do something else if you like.
We always ask permission before we change anything or come across something beyond the problem itself, and we won’t touch your personal files unless you want us to.
Here’s how it works
Step 1 — Download the program
Download our TopSupport program via this link:
Open the file after downloading. You’ll then see an ID and PIN appear.
Step 2 — Pass on your ID and PIN Enter them here so we can start the connection:
Step 3 — Approve the connection You’ll get a prompt on your screen. Click “Yes” to give us access.
Step 4 — We get in touch We’ll call you on the agreed number. Together we go over what you’ve already tried and what we’re going to do, and roughly how long it will take.
Step 5 — Sit back Pour yourself a coffee. We get to work while you take a break from that frustrating device.
Step 6 — Feedback At the agreed time we’ll call you back with the outcome — or we’ll keep you posted during the session.
Step 7 — If it isn’t fixed Then we discuss the next steps: on-site repair, or a return for more extensive diagnosis.
